Shipping policy

Shipping Policy

At STW Distributors, we are committed to providing fast and reliable shipping to our customers. Please review the following details regarding our shipping process, delivery times, and policies.

Processing & Shipping Times
Orders are processed within two business days after payment confirmation. Shipping times vary based on location and selected shipping method. Estimated delivery times will be provided at checkout. Please note that weekends and holidays may affect processing and delivery schedules.

Shipping Rates
Shipping costs are calculated at checkout based on order weight, destination, and selected carrier. We strive to offer competitive rates to ensure affordability and efficiency.

Delivery & Tracking
Once your order is shipped, you will receive a tracking number via email to monitor its progress. If you do not receive tracking information within the expected timeframe, please contact our support team at warehouse@stwsales.com or call (657) 254-0890.

Shipping Restrictions
We currently ship within [Insert Service Area] and may have limitations on certain locations or products. If your order cannot be fulfilled due to shipping restrictions, we will notify you promptly.

Lost, Delayed, or Damaged Shipments
While we work with reliable carriers, unforeseen delays may occur. STW Distributors is not responsible for delays caused by carriers or customs. If your order arrives damaged or is lost in transit, please contact us within one business day so we can assist in resolving the issue.

Order Changes & Address Updates
Once an order has been placed, modifications or address updates may not be possible. Please verify shipping details carefully before completing your purchase. If changes are necessary, contact us immediately, and we will do our best to assist you.

Contact Us
For any shipping inquiries, reach out to our team at:

  • Email: warehouse@stwsales.com
  • Phone: (657) 254-0890
  • Address: 1133 N Patt St, Anaheim, CA 92801

We appreciate your business and aim to ensure a smooth shipping experience for every order.